Animal Crossing Wiki

Finding out what's new at Resident Services is as easy as stopping by and inquiring, hm?
Of course, we plan on holding a ceremony to commemorate the new Resident Services building.
We'd love for everyone to take part!
I believe that sums it all up... Isabelle and I will be there to help you whenever you need us!
Tom Nook describing the newly built Resident Services

Resident Services is the main hub for the island's development in New Horizons and the equivalent of the Town Hall in previous games. It begins as a small tent in a cleared area, but as the island grows, it is upgraded to a permanent building with a paved plaza. It is normally open at all hours of the day, with the exception of New Year's Eve.


NH-Icon-Nook's Cranny tentTent[]

The Resident Services tent is the first version of Resident Services. Tom Nook and the Nooklings set up shop here, offering a free DIY crafting table, the Nook Stop, and a recycling bin. Tom Nook offers DIY workshops, guides the player in developing the island, and conducts ceremonies for the opening of new infrastructure, while Timmy has a small selection of items for sale and will purchase items from the player. After Nook's Cranny is constructed, Timmy and Tommy will move their business there.

NH-Icon-Resident Services Building[]

After the player has completed Nook's Cranny, opened the Museum, and three more villagers have moved to the island, Tom Nook will decide to construct a permanent Resident Services building. When finished, all the services that the tent offered except for Timmy's store continue, but Isabelle now works alongside Tom Nook as support staff. Isabelle offers island evaluations, allows the player to change the island's flag and tune, and can also be asked to force specific villagers to revert to their default outfits and catchphrases. Tom Nook additionally offers infrastructure projects such as building new bridges and ramps, or moving houses and most buildings to new sites.

During most events Isabelle will remain outside for certain events such as the fireworks festival, meaning that island evaluation as well as the ability to change the island's flag and/or tune, and reverting villagers to default outfits and catchphrases are unavailable for the day. Because of this, the only service that remains available is Tom Nook's construction consultation. Resident Services are also closed on New Year's Eve.

Plaza visitors[]

Several visitors will appear in the Resident Services plaza randomly or on special occasions.


  • Mabel: Visits after Nook's Cranny is built. Continues to appear until the player purchases items from her on two separate visits. On the next visit, she will ask the player to place a plot for the Able Sisters shop, after which she will cease to appear in the Plaza.
  • Label: Visits after Able Sisters is built. When visiting, she will give the player clothes and ask them to model an outfit for her.
  • Leif: Visits from start. When visiting, the player can buy shrub starts, flower starts, and crops for cooking. The player can sell weeds for double the price of the initial sell price, ending up in Bells 20 Bells per clump. Between visits he continues to sell at Harv's island if his caravan is built. If his caravan is built, his weeding service is unlocked. After that, when he comes to the player's island, the player can still talk about the weeding service with Leif there.
  • Kicks: Visits after Able Sisters is built. When visiting, he sells backpacks, socks and shoes. He is also the only character that sells backpacks. Between visits he continues to sell at Harv's island if his caravan is built.
  • K.K. Slider: First visits on the day after receiving a 3-star Island evaluation. From then on, he is guaranteed to appear every Saturday. Sometimes he will appear on Sunday if there is an event that requires use of the plaza on Saturday, or on Monday should the entire weekend be filled with events. Occasionally he will appear on a Tuesday if an event involving the plaza is scheduled for a Monday.

Event hosts[]

Islander activities[]

Throughout the day, provided there is no event in the plaza and enough villagers awake and outside, villagers will occasionally gather in the Resident Services plaza for various leisure activities. Some of these activities may add temporary features to the plaza, such as a bench. The player cannot participate, but can still speak to the villagers normally.

  • 1-2 villagers sitting on a bench and drinking beverages or eating snacks
  • 1-3 villagers sitting on separate chairs, also drinking beverages or eating snacks
  • 3 villagers gathered around a grill
  • 1-3 villagers singing, with other villagers watching
  • 1-3 villagers exercising
  • 1-3 villagers running across the plaza
  • 1-3 villagers sitting with sunglasses on, facing the direction of the sun for tanning
  • 1-3 villagers sweeping the plaza with a broom
  • 3 villagers lighting sparklers near a bucket of water


  • After Resident Services is upgraded to a building, Isabelle will keep a potted plant on her half of the counter that changes with the seasons: orange tulips during spring, red roses during summer, pink cosmos during fall, and blue pansies during winter.
    • Tom Nook and Isabelle also have a change of wardrobe, wearing floral shirts starting in spring (March), and sweaters starting in autumn (September). On southern hemisphere islands, this outfit change is reversed, as March is autumn and September is spring in the southern hemisphere.
    • Isabelle's beverage will also change from iced tea to hot tea accordingly.
  • Before Resident Services becomes a building, Tom Nook will do the daily broadcasts. After it is a building, Isabelle takes his place and does the broadcasts instead.


In other languages[]

Resident Services
Language Name Translation
Germany German Servicecenter -
The Netherlands Dutch Servicebalie -
Russia Russian Бюро услуг Byuro Uslug -
China Chinese 服務處/服务处 Fúwùchù -